Shipping Policy

At GemsBiz, we understand how important it is for you to receive your order swiftly and securely. That's why we've established a comprehensive shipping policy to ensure your orders arrive on time and in perfect condition. Here are the key points of our shipping policy:

Processing Time:

Orders are usually processed within 1-3 business days. Custom orders may take longer to process, and customers will be informed of the estimated processing time upon order placement.

Shipping Methods:

GemsBiz partners with leading shipping carriers to offer various shipping options. Depending on your location, available options may include Standard Shipping, Express Shipping, and Courier Services like DHL, FedEx, EMS, and UPS.

Shipping options and delivery times will be presented at checkout, allowing you to choose the method that best suits your needs.

International Shipping:

We proudly serve customers around the globe. Please note that international shipping might take longer due to customs clearance processes. 

Additional import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and may vary by country. Please check with your country's customs office to determine these additional costs.

Tracking Your Order:

Once your order is dispatched, you will receive a shipment confirmation email that includes a tracking number. You can use this number to track your package's progress to your doorstep.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. 

For certain promotions or orders exceeding a specified amount, GemsBiz may offer free shipping. These promotions will be clearly advertised on our website.

Packaging:

Your gems and jewelry are precious, and we treat them accordingly. All orders are securely packed to prevent damage during transit. We use eco-friendly, safe materials whenever possible.

Delivery Times:

Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times will be provided during the checkout process.

While we strive to meet these delivery times, they are estimates and cannot be guaranteed. In case of delays, we will communicate and provide updates.

Lost or Damaged Items:

In the rare event that your order is lost during shipping or arrives damaged, please contact us immediately. We will work with you and the shipping carrier to resolve the issue, which may include a replacement or refund as per our return policy.

Contact Us:

If you have any questions or concerns about your order's shipping, please don't hesitate to contact our customer service team. We're here to help ensure your shopping experience is as smooth and satisfying as possible.

Thank you for choosing GemsBiz. We look forward to serving you and providing you with the finest gemstones and jewelry, delivered directly to your door with care and precision.