When you place an order with GemsBiz, we create each piece according to your wishes and specifications as it is not possible that every option is available in every size.

At GemsBiz we pride ourselves on our ability to create and deliver beautiful gems to our customers according to their individual tastes.

We understand your need to have your order arrive on time. Please allow us to help you ensure you receive your order in a timely fashion by making these suggestions:

• Tell us the date you need the product - we can give you a reasonable expectation as to when your order will be ready.

• Let us know your preferred shipping options.

**Once your order has been received at our end, we provide you with the delivery time and accept the payment.

Custom Order Request

An order is considered custom if your requirement is sized outside of our sizing standards or is altered in any way. Also any piece requested to be custom made that is not shown or offered on GemsBiz.com! is considered a custom order. All custom orders are non-returnable. No exceptions.

Click here for Custom Order Request

Payment Policy

Your order starts to process as soon as we receive payment.

• We accept Bank Wire Transfers. Please contact us for our bank account information.

• We accept all major Credit Cards (American Express, Visa/MasterCard, Discover).

• We accept PayPal, please contact us for our PayPal e-mail address.

Shipping Policy

Once the sale has been approved your items will be shipped as soon as they are processed and you will be notified of the tracking number.

• Our standard shipping methods are FedEx, UPS and EMS

• Insurance is mandatory and included in the shipping price.

• All insured shipments will require a signature upon delivery.

• GemsBiz reserves the right to choose the shipping partner based on destination & value.

Return/Exchange Policy

• Any returns or exchanges must be postmarked within 7 days from the date of delivery.

• Custom orders cannot be returned or exchanged.

• Any returned custom order will be refused at the time of delivery.

• All returns must be in original packaging and condition or a 10% restocking fee will be imposed.

• Damaged returns/exchanges will not be accepted.

• Free shipping discount will be deducted from returns.

• Our return policy applies to all our products.

• Your refund is processed immediately after receiving the parcel back.

• Shipping fees will not be refunded. No exceptions.

• Your package should include your original receipt along with any instructions.

• You are responsible to ship your package back.

** Please carefully pack return merchandise in a box with enough packing material to prevent any damage to the item and ship by Registered Insured Mail, Insured Federal Express or UPS.

Privacy Policy

Our privacy policy ensures that you can shop at GemsBiz with the knowledge that your personal information is handled in a secure and responsible manner.

• The use of personal information that you may submit to us through GemsBiz.com will be used exclusively in connection to your transactions.

• All communications are strictly confidential.

• We will not share or sell your information with any outside party.

• The e-mail address used for your order will be kept private and will NOT be shared or sold, and will NOT be used for any future purpose.

Customer Service

In the unlikely event you are unhappy with a purchase at GemsBiz for any reasons, please feel free to contact us with your comments and questions. We respond to all calls and e-mail inquiries within one business day.

For Customer Service and general information contact us:

By Telephone: +91-141-2300110

By E-mail: support@gemsbiz.com

By Fax: +91-141-5128308

By Postal-mail:

GemsBiz, Inc.
C-32 Subhash Colony, Shastri Nagar
Jaipur-302016, Rajasthan
India