The following guarantee applies to every product sold by GemsBiz.com!

If for any reason you are not satisfied with your purchase you can return it to us in its ORIGINAL condition within 15 days of purchase and we will refund your payment. Please include the invoice, and the reason for the return.

*All refunds will be subjected to a 10% Restocking Fees.

Please return goods to: 

Aadinath Exports
C-32 Subhash Colony
Shastri Nagar, Jaipur-16
Rajasthan, India
Tel: +91-141-2300110
Fax: +91-141-5128308

Customer Satisfaction and Return/Exchange Policy:

For GemsBiz.com! customer satisfaction is our top priority. We believe every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 15 days of the shipment date. To streamline your return, we ask that you please note the following: 
 

• You must first obtain a valid Return Authorization Number before returning your merchandise, please send your return request to return@gemsbiz.com.

• The product must be in new, unused, and unworn condition with all original packaging materials and other Literature, if any.

• New and unused means that there are no damage or marks on the item. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

• If the product you are returning included a special offer, the additional item(s) must also be returned.

• A return may void a multiple purchase discount.

• All refunds will be subjected to a 10% Restocking Fees and payment will be made in the same manner as the original purchase.

• Shipping and insurance charges are not refundable.

• Returns must be sent prepaid and insured for the full price by a traceable and reputed carrier.

• Please note that special orders have no return policy.

• GemsBiz.com! is not responsible for any item that is not returned in the manner set forth above.

• Refunds may take between 2-4 weeks to process so please bear with us.
  Please direct all REFUND related queries and correspondence to - return@gemsbiz.com

• If you have any additional questions please email at support@gemsbiz.com